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Frequently Asked Questions About Shipping:
We hope you are happy with your items purchased at Glass Top Table Shop.
Your shipment will be made in a timely matter.
We ship by UPS, FedEx and Truck.
We are sorry but we do not accept COD.
Mich Residents only - 6% sales tax will be added.
Where do you deliver furniture ?
We deliver furniture anywhere in the 48 continental states.
How long does it take to get a furniture delivery ?
We do have some exceptions for shipping, sometimes it can take up to 4-6 weeks for delivery depending if we have it in stock.
Orders usually ship out and leave our warehouse within 3-5 business days. Transit time to any destination in the US is usually 2-6 business days not counting weekend or holidays. Make sure that your shipping address is on file with your credit card company will significantly expedite your delivery.
How will I know when my furniture will be delivered ?
Once we ship out your furniture - we will email you with all the tracking details. You will be able to track your delivery online. In addition, freight company will call you a day prior the delivery to make an appointment.
Truck Shipping Note:
We do have some very
heavy pre assembled furniture, That will be shipped by UPS Frieght.
Some heavier
furniture that can't be shipped UPS Ground will be shipped curbside delivery and arrangements will need to be made by the customer for the furniture to be carried into the house.
When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading.
If you need to contact us for returns please email us at:
glasstops@core.com or
Phone 517-499-5611
Fax: 517-787-3141
We are open M-S 9-9 est
closed Sundays
Damaged Items:
This is highly unlikely. We take a very good care of packing and less then 2% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please call us with the details within 3 days. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either replace the damaged item at our expense, or send you a replacement part or the whole item. Rest assured your 100% satisfaction is our main concern.
As with all returns, please CALL US AT 517-499-5611 OR 517-787-3141 OR email us: glasstops@core.com to receive authorization, or simply refuse the shipment if the damage is evident at time of delivery, and we will prepare the replacement and send it out as soon as the damaged piece returns. We are very fortunate to have a less than 1% damage rate, which is less than 1 in 200 shipments. In the event that a piece does get damaged, it is very easy to take care of. Please just follow the steps described above.
We highly appreciate your business.
NOTE:
If you are asking for a refund for any other reason then damage there will be a restocking fee. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. We cannot refund shipping and handling. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.
What is curb-side delivery?
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight delivery company.
Refund on returns.
If you wish only a refund, There is a $25.00 restocking fee, and you pay for returned S&H for any reason other than damages. Unfortunately our merchant account bank not only charges a percentage on all sales but they also charge the same percentage on all refunds. In order to continue operating in business and provide you with products we must cover these costs. We wish this were not necessary but it is an unavoidable cost of doing business.
Assembly:
Some of our furniture will require assembly. All of the parts such as screws and bolts will be included. There are instructions that are also included.
Privacy:
Any information we receive from you is confidential and is used only to serve you. We NEVER sell, rent or trade your information or allow other companies, for any reason to use the information in our database.
PLEASE NOTE:
If the address and zip code you give us don't match the information on file with your credit card issuer, your order will not authorize for security reasons. This security settings sometimes leads to valid credit cards being turned down for no apparent reason. If you feel your order was incorrectly declined please e-mail us and a representative will assist you with your order.
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Thank you for shopping at
Glass Top Table Shop
Glass Top Table Shop is a subsidiary of
Gramies Whatnots and More; 2745 Blackman Rd.; Jackson, MI, 49201
Phone us at
517-499-5611 or fax 517-787-3141
Email Us:
glasstops@core.com
Copyright ©2005-2008
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